Two coworkers are having a conversation in a retailstore.
T: Hey Sophia, how is work going today?
S: Not good. There was an announcement from corporateheadquarters. Some of the new Big Boss Stereoproducts have been found to be defective.
T: Seriously? Which ones? There are a bunch of Big Boss products that just hit the market.
S: Yeah, I heard from the lady who called that everyone at the main office is freaking out because of the problem. They have already recalled the home stereo systems.
T: Oh, that’s bad news. I was thinking of buying one with my employee discount.
S: Yeah, I would hold off on that purchase.
T: I agree, but what about the ones we’ve already sold over the past week?
S: The company made the announcement this morning. So, if a customer registered their product’s warranty▼, they will be informed by email today.
T: Most people will probably hear the news eventually.
S: Yeah, if anyone brings the stereo back, we have to give them a full refund. However, the company is offering an extra US$50 in store credit if customers opt to exchange it for other products instead.
