撰寫投訴信時即使非常不悅,下筆還是要謹慎,避免使用無禮的用語,因為也許錯並不在供應商。
投訴信應包括以下內容:
必須立即投訴向對方反應,才能方便對方調查錯誤的原因。
(喜歡就趕快收藏起來,若還沒加入會員的記得趕快註冊官網會員,才不會錯過更多優質學習資源,還能享入會五大好康)
該如何下筆呢? 可以參考以下: 1. 針對於特定貨品的投訴。(I'm writing to make a complaint about...)2. 說明投訴內容,如貨品不符合要求或有瑕疵。(They are not satisfactory for our needs.)3. 要求對方儘快處理或說明將如何解決。(I hope this problem can be resolved quickly efficiently.) |
我來信投訴有關(某事)。
I'm writing to complain about...
e.g. I'm writing to complain about a shipment of brackets made to us.
(我來信投訴有關貴公司送來給本公司的托架一事。)
我想投訴(某事)。
I wish to make a complaint about...
e.g. I wish to make a complaint about an order we received this morning.
(我想投訴有關我們今早收到的訂貨一事。)
(某事)出了問題。
There is a problem with (sth).
e.g. There is a problem with the delivery of power cables from your company.
(貴公司送來的電纜線出了問題。)
我們訂購的(某些貨品)令人不滿意。
The (items) we ordered are not satisfactory.
e.g. The computer chips (model DN-A798) we ordered are not satisfactory.
(本公司訂購型號 DN-A798 的電腦晶片令人不滿意。)
我遺憾地通知您,我們收到的(某些貨品)受損了。
I regret to inform you that the (items) we received were damaged.
e.g. I regret to inform you that the batteries we received were damaged.
(我遺憾要通知您,我們收到的電池受損了。)
遺憾的是,送來的(某些貨品)有瑕疵。
Unfortunately, the (items) that were delivered were defective.
e.g. Unfortunately, the cartridges that were delivered were defective.
(遺憾的是,送來的墨水夾有瑕疵。)
( A ) 與 (B) 似乎有些出入。
There appear to be some discrepancies between (A) and (B).
e.g. There appear to be some discrepancies between the invoice and the delivery.
(發票上所述與運來的貨品似乎有些出入。)
(某物)有幾項不一致之處需要解決。
There are several inconsistencies in (sth) that need to be addressed.
e.g. There are several inconsistencies in the shipment that need to be addressed.
(運抵的貨物有幾項不一致之處需要解決。)
我希望(某事)的問題能快速且有效率地獲得解決。
I hope the problem with (sth) can be solved quickly and efficiently.
e.g. I hope the problem with the machinery can be solved quickly and efficiently.
(我希望機器設備的問題能快速且有效率地獲得解決。)
Every time I see Christine, she complains about her job.
每次我看到克莉絲汀,她都在抱怨她的工作。
Stop complaining about life and learn to appreciate what you have.
別再抱怨人生,學習感激你現有的一切。