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- 發布於 Dec.18,2023
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處理顧客投訴是維繫公司聲譽和提供高質量客戶服務的關鍵
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Dealing with Customer Complaints 處理顧客投訴
處理顧客投訴是維繫公司聲譽和提供高質量客戶服務的關鍵。
保護客戶關係、提升客戶滿意度，以確保客戶的需求得到滿足，並提供良好的客戶體驗。
處理顧客投訴需要耐心、同理心和專業。這不僅有助於解決個別問題，還有助於提升整體客戶滿意度，並建立良好的客戶關係。
重 點 實 用 句
I called numerous times during office hours, but there was no one picking up.
我在你們上班期間打了很多次電話，但都沒人接。numerous [ˋnjumərəs] a. 很多的
Put me through to your manager this instant.
馬上幫我把電話轉給你們經理。put A through to B 幫 A 轉接電話給 B
I want to file a complaint against one of your customer service reps.
我想投訴你們的一位客服代表。file a complaint against sb 投訴某人
This is the second time your airline has lost my luggage. 這是貴航空公司第二次弄丟我的行李了。
I’m sure we can find a way to make up for your loss.
我相信我們能找到彌補損失的方法。make up for sth 彌補某事（ = compensate for sth）
I’ll talk to my superior to see if I can drop your fees. 我會和我的上司談談，看我是否能降低您的費用。
We’ll immediately trace the shipment to see exactly what went wrong. 我們將立即追蹤這批貨，看看到底出了什麼問題。
Is that answer to your satisfaction?
這個答案令您滿意嗎？to sb’s satisfaction 令某人滿意
All the staff are trained to handle difficult customers. 所有工作人員都接受了訓練，以應付難纏的顧客。
I will pass your message on to our management so that they can get your feedback ASAP.
我會把您的訊息傳達給管理層，以便讓他們儘快收到您的回饋意見。pass sth on to sb 將某物傳給某人
feedback [ˋfid͵bæk] n. 回饋意見
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單字片語整理
Words in Use
Practical Phrases
●
office hours
上班時間
I called numerous times during office hours, but there was no one picking up.
我在你們上班期間打了很多次電話，但都沒人接。
●
pick up... / pick... up
接收(訊號...等)；舉起；抱起；提起；獲悉、得知；接(某人)；取(某物)；(便宜地)買到
I was able to pick up a news program from the UK on my radio.
我能用我的收音機收聽一個英國的新聞節目。
●
put A through to B
把 A 的電話轉接給 B
Could you put me through to Andy?
可以幫我把電話轉接給安迪嗎？
●
customer service
客服
●
make up for
補償／彌補⋯⋯
Ben bought Molly a box of chocolates to make up for being late.
班送茉莉一盒巧克力以彌補遲到。
●
compensate for...
彌補……
Jessica’s hard work compensates for her lack of experience.
潔西卡的努力彌補了她經驗上的不足。
●
pass sth on to sb
將某事告訴某人
Judy passed the information on to her manager.
茱蒂把這個資訊傳達給她的經理。
I'll pass the good news on to my team members.
我會將這個好消息轉達給我的團隊夥伴。
●
ASAP
儘快 = as soon as possible
Please get the environmental report to me ASAP.
請儘速將環境報告交給我。
●
quality control
品管（簡稱 QC）
Quality control is always our top priority. Your advice is really appreciated.
品質管制始終是我們的首要任務。非常感謝您的建議。
●
in charge
掌管；負責
