追蹤延遲貨物(上) Tracking Down a Late Shipment

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凱拉打給供應商湯先生詢問一批延遲的貨物。

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商用英語
Chris、Antony

K: Hello, Mr. Tang, this is Kyra Chandry at Star Brands International. We are still waiting on our shipment of components to arrive from your factory.

T: Hello, Ms. Chandry. I’m sorry if there has been some delay. I thought the goods would have arrived by now.

K: I was hoping they would arrive last week, but we are still waiting. That’s why I’m calling to make sure they were sent.

T: I understand your frustration. Perhaps the shipping company has run into some troubles?

K: If that’s the case, then we expect you to sort this out. We cannot continue to do business with unreliable partners.

T: Please, Ms. Chandry. I will resolve any problems that have come up. I assure you we are a reliable supplier.

K: Then I expect to receive the goods ASAP.

T: I understand. Please remind me of the order number and I will check on the shipment’s status.

K: It was order QS4592.

T: All right. I will call the shipping company right away, and then call you back.

凱拉打給供應商湯先生詢問一批延遲的貨物。
凱　拉： 湯先生您好，我是 Star Brands 國際的凱拉‧尚德里。我們仍在等待從您的工廠運出的零件。
湯先生： 尚德里小姐您好。如果有延誤的部分我很抱歉。我以為貨物現在已經抵達了。
凱　拉： 我本來希望它們上週就會送到，但我們現在仍在等待。這就是為什麼我現在打電話來確認是否已經出貨了。
湯先生： 我能理解您的沮喪。或許是貨運公司遭遇了一些問題？
凱　拉： 如果是這樣的話，我們期望您能解決這件事。我們無法再跟不可靠的夥伴繼續做生意了。
湯先生： 請不要這樣說，尚德里小姐。我會解決任何發生的問題。我能向您保證我們是一個值得信賴的供應商。
凱　拉： 這樣的話我期望盡快收到貨。
湯先生： 我明白。請您再提醒我一次您的訂單號碼好讓我檢查貨運的狀況。
凱　拉： 訂單號碼是 QS4592。
湯先生： 好的。我會馬上打給貨運公司，然後再回電給您。

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