延伸閱讀 >> 【教你寫職場Email英文】#21 完成付款後，後續信件該如何回應?

寫商業書信跟一般書信的嚴謹度完全不一樣！你有沒有遇過寫了一封落落長的mail給對方，他卻完全看不懂呢？

這次我們先來看這15個基本的E-mail撰寫方式

後續再來細分不同的商務情境應該怎麼寫比較好囉 ^^

• 1、Make Your Reader the First Priority　把讀者放在首位 

Be organized and to the point. Stay focused in your writing and write briefly so you don't waste the reader's time.
要有組織且簡短扼要。專注於寫作上並寫得簡潔有力，這樣才不會浪費讀者的時間。

• 2、Write a Good Subject Line　撰寫好標題 

Good subject lines are relevant, meaningful and let the recipient know quickly what the e-mail is about. Since people get so many e-mails on a daily basis, they often scan the subject line before they decide whether or not to open them or to simply junk them. Make sure yours doesn't get trashed for lack of a good subject line.
好的標題會切題，富有意義，並可讓收件人迅速了解該封電子郵件的內容。由於大家每天都會收到非常多的電子郵件，他們通常會快速掃描標題，然後才決定是否要打開該信件或只是將它刪除。務必要確定你的電子郵件不會因為缺少好的標題而被對方刪除。

• 3、Use a Standard Greeting　使用標準問候語 

Some people consider it a bit rude to ignore the salutation, even in an informal e-mail. Use "Dear," "Hello" or even "Hi" (informal) as a salutation and then the person's name.
有些人認為即便是一封非正式的電子郵件，忽略稱呼語仍會顯得有些無禮。使用『親愛的』、『哈囉』、或甚至是『嗨』（非正式）作為稱呼語，然後接著才是該收件人的名字。

• 4、Specify Who You Are and Why You Are Writing　表明身份及來信理由 

This is especially true if you are writing to the person for the first time. Don't make the reader guess who the e-mail is from and your purpose in writing him or her. Confusion is uncomfortable.
如果你是第一次寫信給那個人，情況尤其如此。別讓那位讀者猜測寄信者是誰及其目的
為何。因為困惑會讓人感到不舒服。

• 5、Don't Make People Try to Read Your Mind　不要讓人去猜測你的想法

If you are vague and imprecise, the results you receive will very likely be less than satisfactory. You can save time and aggravation (on both your part and the other's part) by being clear. The results will definitely be better if people don't have to guess what you want or mean.
若你用詞含糊不精確，所收到的結果就很可能會不盡如人意。表達清楚可以省下時間並避免相互激怒（雙方都是如此）。假如人們不必猜測你想要什麼或你所指為何，結果一定會更好。

延伸閱讀 >> 改期或取消會議，E-mail這樣回不失禮~