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克里弗致電至伊莉莎的公司，通知他們一個被送錯的包裹。
>> 【職場英文懶人包】#4 實用商用英文表達 – 8句「讓我知道」的英文說法
商用英語
Clifford is calling Eliza’s company to inform them about a package that was received in error.
E: Hello, this is Eliza, a customer service executive at Congo Shipping. How can I help you?
C: Hello. I’m calling because there’s a problem with our order.
E: Is the order stuck in transit?
C: No, actually, a package arrived this morning. The problem is that it’s not what we ordered.
E: Oh, no. There must have been a mistake at the outbound distribution center.
C: That would make sense. What is the procedure for returning these items and getting the correct ones?
E: Could you give me the shipping number for the package you received? I can check the system to see where it was prepared and shipped.
C: Sure. The number is 425BRD. Also, the packing list has the correct items that we ordered. I suspect there was a mix-up with the delivery forms.
E: Thanks for the information. I will check the shipping log on that package and find out where the mistake was made.
C: Sounds great. Please call me back at the number listed on the delivery form.
E: Yes, sir. Once I sort this out, I’ll call you back.
C: Thanks.
>> 【教你寫職場Email英文】#21 完成付款後，後續信件該如何回應?
單字片語整理
Words in Use
●
outbound
[ˋaʊtˋbaʊnd]
adj. 向外的；出境的
●
mix-up
[ˈmɪksˌʌp]
n. （引起混亂的）錯誤
Practical Phrases
●
inform sb about sth
通知某人某事
= inform sb of sth
The teacher informed his students about an upcoming test.
老師通知他的學生們一個即將到來的考試。
●
be stuck in...
被困在⋯⋯中
The reason why Tina was late is that she was stuck in a traffic jam.
蒂娜遲到的原因是因為她被困在車陣中。
●
make sense
合理，說得通
What Sean says doesn’t make sense.
尚恩說的話沒道理。
●
a packing list
裝箱單
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