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優質的客戶服務(上) Great Customer Service

Great Customer Service

#職場應對

4/18 生活英語

作者 Enjoy Editors

閱讀時間 6分鐘

聽講解

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克里弗致電至伊莉莎的公司，通知他們一個被送錯的包裹。

>> 【時事英文】爸媽救星？從北市彈性工時新聞，偷學 subsidize、retain talent 等外商 HR 必備字！

商用英語
Clifford is calling Eliza’s company to inform them about a package that was received in error.

E: Hello, this is Eliza, a customer service executive at Congo Shipping. How can I help you?

C: Hello. I’m calling because there’s a problem with our order.

E: Is the order stuck in transit?

C: No, actually, a package arrived this morning. The problem is that it’s not what we ordered.

E: Oh, no. There must have been a mistake at the outbound distribution center.

C: That would make sense. What is the procedure for returning these items and getting the correct ones?

E: Could you give me the shipping number for the package you received? I can check the system to see where it was prepared and shipped.

C: Sure. The number is 425BRD. Also, the packing list has the correct items that we ordered. I suspect there was a mix-up with the delivery forms.

E: Thanks for the information. I will check the shipping log on that package and find out where the mistake was made.

C: Sounds great. Please call me back at the number listed on the delivery form.

E: Yes, sir. Once I sort this out, I’ll call you back.

C: Thanks.

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單字片語整理

Words in Use

●

inform

[ɪnˋfɔrm]

vt. 通知，告知

●

shipping

[ˋʃɪpɪŋ]

n. （貨物的）運輸

●

distribution

[͵dɪstrəˋbjuʃən]

n. 分配；分布

●

procedure

[prəˋsidʒɚ]

n. 步驟，手續（與介詞 for 並用）

●

suspect

[səˋspɛkt]

vt. 懷疑；猜想

●

sort

[sɔrt]

vt. 把……分類；分類，整理

n. 種類

●

executive

[ɪgˋzɛkjʊtɪv]

n. （機構或公司的）主管／經理

adj. 執行的；行政的

●

transit

[ˋtrænsɪt]

n. （貨物的）運輸

vt. 通過

●

outbound

[ˋaʊtˋbaʊnd]

adj. 向外的；出境的

●

mix-up

[ˈmɪksˌʌp]

n. （引起混亂的）錯誤

●

log

[lɔg]

vt. 伐（木），砍（樹）

n. 圓木

Practical Phrases

●

inform sb about sth

通知某人某事

= inform sb of sth

The teacher informed his students about an upcoming test.
老師通知他的學生們一個即將到來的考試。

●

be stuck in...

被困在⋯⋯中

The reason why Tina was late is that she was stuck in a traffic jam.
蒂娜遲到的原因是因為她被困在車陣中。

●

make sense

合理，說得通

What Sean says doesn’t make sense.
尚恩說的話沒道理。

●

a packing list

裝箱單

本篇內容出自《常春藤解析/生活英語雜誌》，
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作者

Enjoy Editors

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