瑕疵換貨一把罩 Taking Responsibility for a Faulty Product (上)
Taking Responsibility for a Faulty Product
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亨利撥打一間公司的客服電話投訴產品。
>> 【職場英文懶人包】#4 實用商用英文表達 – 8句「讓我知道」的英文說法
商用英語｜✦ 訂閱 IVY Engrest 即享本集 精彩教學影片（講解老師：Stevie & Laurie 老師）
H: Henry C: Carol
Henry calls a company’s customer service number to make a complaint about a product.
C: Thank you for calling Flotch. My name is Carol. How may I help you today?
H: Hi. I’m calling to complain about a recent purchase I made.
C: What seems to be the problem?
H: My watch’s battery keeps dying. Your advertisements say that it can last up to 20 hours, but mine barely reaches.
C: I see. Yes, that is quite short. Could you tell me your watch’s serial number▼? I’ll need to check the product details.
H: Let me check. It’s YCR345832.
C: All right. And can you tell me your name, sir?
H: Henry Thompson. I’d like to exchange it for a new one since it is still under guarantee.
>> 【職場英文懶人包】#7 Con-Call會議必備英文溝通術，職場小白必看
單字片語整理
Words in Use
●
inconvenience
[͵ɪnkənˋvinjəns]
n. 不便
Practical Phrases
●
take responsibility for + N/V-ing
對……負責
You should take responsibility for what you’ve done.
你應該對自己做過的事負責。
●
complain about
抱怨……
Every time I see Christine, she complains about her job.
每次我看到克莉絲汀，她都在抱怨她的工作。
Stop complaining about life and learn to appreciate what you have.
別再抱怨人生，學習感激你現有的一切。
●
exchange A for B
以 A 交換 B
Peter exchanged his toy car for a toy gun.
彼得用玩具車換了一把玩具槍。
●
be under guarantee
在保固期內
●
customer service
客服
●
a serial number
序號
To fill out the product’s warranty form, Robert looked
on the back of his computer to find the serial number.
為了填寫產品保證書，羅伯特看了看電腦的背面，找到了序
號。
本篇內容出自《常春藤解析/生活英語雜誌》，
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